Returns and Exchanges

We hope that you love our products as much as we do, but if for any reason you are not completely satisfied with your purchase through our website, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange.

Restrictions 

Only items purchased on Chantecaille.com may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

Only the price of the item(s) purchased will be refunded. You may not return or cancel your eGift Card after it is received. 

Please note you will be responsible for organizing and paying for a return of any items to us. Please ensure that all returned items are sent as a tracked delivery to ensure your return is received safely.

Please send returns to:

Chantecaille.com Returns 
161 Docks Corner Road
Dayton, NJ 08810

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send e-mail confirmation. Due to the impact of COVID-19, it may take longer than usual to process your return.

Returning a Gift
If you are returning a gift, please call or email Chantecaille Customer Service at 877.673.7080 or CustomerService@chantecaille.com